Data & Privacy Policy

This service is provided by Epoq Legal Ltd ("ELL", "we" or "us").

ELL is committed to ensuring that your privacy is protected. This policy explains how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

When you register for this service we need to know various details about you or your business. We may check some of the information that you provide to us against third party databases to confirm that it is accurate. Any calls that you make to our customer team may be recorded for the purposes of our business management, training and security.

We (or other companies in the Group to which we belong) will hold and process your personal information on our systems for the purposes of administration, operation of the service, business development and marketing. In addition the underwriter of our insurance products may hold and process your personal information on their systems for the purposes of the administration and operation of the service they provide to you.

We may from time to time aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our service.

We will only contact you in connection with the service or to tell you about related services that we think may interest you. If you do not wish to receive these communications, please send an email message to info@epoq.co.uk. However, please note that it may impair our ability to provide you with service updates and other information which may affect your business.

Because of the nature of the internet and our global operations, we may process data in relation to this service in facilities which may from time to time be located outside of the European Economic Area. Any such facilities will at all times be protected by the same data protection standards as are required within the European Economic Area.

We may transfer your information to other countries. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.

We may store some information (commonly known as a 'cookie') on your computer when you look at the site. This information facilitates your use of our website and may, for example, be used to ensure that you do not need to re-enter your details every time you visit it. We or any third party advertisers may also use cookies to monitor the effectiveness of advertising on the site. If you are uncomfortable with our use of cookies you can disable them by changing the settings on your browser, but please note that if you disable them it may affect some functionality on the site.

We reserve the right to use other tracking technologies in the future.

We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this website.

The security of your personal information is very important to us. All personal information that you supply to us either in respect of yourself or other individuals in connection with the service will be treated in confidence by us and will be held by us for the purpose of providing and administering our products and services. This may involve the collection and processing of sensitive data (as defined in the Data Protection Act 1998) and if you subscribe to the service you will be giving your consent to such information being processed by us, other Member Service providers, and the underwriter of our insurance products.

It may be necessary to pass your personal and sensitive data to other companies for processing on our behalf. Some of these companies may be based outside Europe in countries which may not have the laws to protect your personal data, but in all cases we will ensure that such companies meet the standards of data protection existing within the European Economic Area and specifically that the data is kept securely and only used for the purposes for which it was provided.

The internet is not a secure medium. However, we take security issues very seriously and abide by strict internal standards. Some of the relevant security procedures are described in this policy.

We aim to keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

Please ensure that you keep your password confidential and remember to log out when not using the site to prevent unauthorised access.

In order to prevent and detect fraud we may at any time:

If you would like to receive details of those fraud agencies and databases from whom we obtain, and with whom we record, information about you, please contact us at info@epoq.co.uk. You have a legal right to these details.